Online and over the phone tee time booking and payment procedures:
There will be two ways to book a tee time; either online through our website at riversidegolfcourseme.com or over the phone by calling 207-797-3524 Ext #1. Today, Friday May 1, online tee times will go live at 1:00pm EST. Tee times by phone will be available starting Monday May 4.
Tee times will be held every 15 minutes to help maintain social distancing between groups. Normally, tee time intervals are every 9 minutes so we will be cutting our hourly tee time availability in half due to the current order. The first weekday (Monday through Friday) tee time available will be 8:00am. The first weekend (Saturday and Sunday) tee time available will be 7:00am. These starting times will change once the weather becomes nicer. Members will be allowed to book 10 days in advance, while non-members will be allowed to book 7 days in advance.
Weekend Tee Times:
Due to the high volume of play on weekends and the larger intervals between tee times, we will be running a lottery for all golfers. We will be allowing more time availability during the weekend mornings to accommodate members of the course. The lottery will be drawn the Tuesday night before the weekend of play. You may sign up for the lottery starting the Wednesday of the week prior to the weekend you want to play. For example, if you want to play on May 23rd, you can call and enter into the lottery starting Wednesday May 13th. The lottery for that weekend would be drawn on Tuesday May 19th. Players will have from Wednesday to Tuesday at 4pm to call or e-mail to enter into the lottery. Clubhouses are not allowed to be open during Phase 1 of the Executive Order so, calling the pro-shop at 207-797-3524 or e-mailing email@example.com will be to the only ways to enter the lottery. Staff will be asking for all players names in the group, phone number for each player and a requested time range that you would like to play. Once a slip has been drawn, we will give that group the closest time available to what was requested. Once all of the groups have been drawn, we will then open all remaining available weekend tee times for players to book online or by phone.
Payments for tee times.
We are currently not set up for online payments; however, we are in the process having this set up. In the meantime, the following will be the procedure to pay for tee times. Once you sign up for a tee time, we ask that you call the pro shop to make a payment. Golf course staff will also be calling players who have not called to pay for their tee times a day or two before the time is scheduled. Under the Executive Order all tee times must be prepaid before arriving to the course. As we just received a new POS system, the company Teesnap is allowed to take payments online for up to 3 tee times or 12 players per day. When booking you may be asked if you want to pay online, if so, that time’s options will be controlled by the company. All other slots will be booked with payment being taken over the phone.
In order to comply with the Executive Order, please have your ID available at the time of check in so that we can confirm you are a Cumberland County resident. In the event your ID is not updated with your current address, please provide another form of identification that shows that you live in the county, such as an apartment lease agreement, utility bill, etc. with your name and address. If you are a member, you will not need to provide your ID or other proof of residency at the time of check in.
How to purchase a membership
We are not set up for online purchases for memberships at this time, so we will be taking all payments over the phone. The membership form is below for you to print, fill out, sign and send back either by email or mail. To eliminate congregation at the course, please do not come to the course just to sign up or drop off your membership. For those who have a smart phone, there might be a scan option for your device that will allow you to scan the document and send via email.
Membership Price List
For members who have not already signed up, when you book a tee time online, it will appear that you will need to pay the fee at the course once you arrive. You can proceed to complete the tee time booking and when you arrive at the course we will be able to adjust the fee so there will not be a payment. Once you are set up in the system as a member the tee times will not show you as owing a fee for the tee time booked.
There is an update on the State of Maine Executive Order. Players may only play in the county in which they live unless they are a member of the course at which they are playing. This means that in order to play at Riverside, you must be a resident of Cumberland County, or must become a member at Riverside.
South Course Not Opening
Due to a limited amount of staff when we open, we will only be opening the North Course for play until we have more staff on board. Unfortunately, this means that the South Course will not be opening on Tuesday May 5, 2020. We will be working hard to bring staff on in order to open the South Course as soon as possible. All members of the South Course will be allowed to play the North Course under their South Course membership.
As we are operating under a “new normal” compared to how we have operated in the past, please be patient as we work through this new process. We know the phone will be very busy and we will be working hard to answer and return all calls.